Shape the Future of Financial Intelligence
Why EnFi?
At EnFi, we’re not just building another fintech product—we’re revolutionizing how financial institutions assess and monitor credit risk. Our AI-powered platform is transforming complex credit analysis, and we’re just getting started.
Founded in 2023 and backed by top-tier investors, we’re on a mission to empower lenders with unprecedented insights and efficiency. If you’re passionate about pushing the boundaries of AI and finance, EnFi is the place for you.
What It’s Like to Work with Us
Innovation First
We’re working with the latest AI technologies to solve real-world problems in new ways.
Collaborative Spirit
Our team thrives on open communication and shared knowledge.
Impact-Driven
Your work will directly influence how financial institutions manage risk and make decisions.
Growth Mindset
We believe in continuous learning and provide opportunities for professional development.
Work-Life Balance
We work hard, but we also know the importance of recharging and having fun.
What We Offer
Competitive salary & equity packages
Flexible work arrangements
Health, dental, & vision insurance
401(k) plan
Regular team events & outings
Modern, collaborative workspace in Waltham, MA
Open Positions
We’re currently hiring for the following positions.
Customer Success Growth Lead
Customer Success Growth Lead
Build the CS motion for an AI-native commercial lending platform - from zero to world-class
The Opportunity
EnFi is redefining how commercial lenders operate - replacing manual, fragmented workflows with AI-native orchestration and job completion across deal intake, underwriting, and portfolio monitoring. Banks, private credit funds, and credit unions don't just buy EnFi - they change how they work because of it.
We grew significantly in 2025. 2026 will be faster.
We're hiring our first Customer Success & Growth leader - a foundational role that will define how customers experience EnFi, how we deliver value, how we retain and expand accounts, and how customer feedback shapes our product roadmap.
This is not a "ticket-closing" CS role. This is a build-the-plane-while-flying-it role - with real ownership, real influence, and real upside.
Why This Role Matters
You will be the voice of the customer inside EnFi - and the architect of our Customer Success and Growth motion.
You'll work directly with:
- Bank, credit union, and private credit executives (CCO, CLO, Head of Commercial)
- Credit teams using EnFi daily
- Product and engineering shaping what we build next
- Sales to ensure smooth handoffs and expansion opportunities
You'll define:
- How customers onboard and go live
- How we measure and deliver time-to-value
- How we retain and grow accounts
- How CS evolves from "founding motion" to scalable team
If EnFi wins long-term, this role will have been a big reason why.
What You’ll Do
- Own Customer Onboarding & Activation: Lead onboarding projects for banks, credit unions, and private credit funds, drive aggressive but realistic go-live timelines, coordinate stakeholders across credit, ops, IT, and leadership, and make customers productive fast - in weeks/months, not years
- Deliver Real, Provable Customer Value: Ensure customers actually work better using EnFi, track adoption, outcomes, and value realization, identify friction early and fix it, and turn "this is interesting" into "we can't live without this"
- Be the Customer Advocate: Build deep, trusted relationships with customer teams, surface feedback, patterns, and opportunities to product, translate real-world credit workflows into product insights, and represent customer reality inside roadmap discussions
- Drive Retention and Expansion: Own renewals and expansion opportunities, identify new use cases, teams, and workflows within accounts, partner with Sales on account growth strategy, and help customers grow with EnFi
- Build the CS/Growth Function: Define playbooks, processes, and metrics, help shape what CS looks like as we scale, and eventually help hire and mentor future CS team members
Who We’re Looking For
You don't need to check every box - but you should recognize yourself in most of these.
You likely have:
- 5-10+ years in banking, fintech, or financial services software (customer-side or vendor-side - both work)
- Strong understanding of commercial lending workflows (credit, underwriting, portfolio management, risk, ops)
- Experience owning customer relationships end-to-end
- Comfort managing projects, stakeholders, and ambiguity
- A bias toward action and accountability
You are:
- Comfortable being the first - not the fifth - hire
- Energized by ownership and autonomy
- Equally comfortable with executives and frontline users
- Naturally curious, empathetic, and structured
- Able to zoom out to strategy and zoom in to execution
- Someone who takes pride in customers winning
Bonus Points For
- Worked at an early-stage fintech or high-growth SaaS company
- Helped build or scale a CS program
- Partnered closely with product and engineering teams
- Led or supported implementations in regulated environments
- High say-do ratio - proven track record of consistently delivering on commitments to customers
- AI/ML familiarity - comfortable explaining AI-driven features and workflows
What You’ll Love
- First CS Member Impact: Your fingerprints will be everywhere
- Direct Access to Leadership: Real influence on strategy
- A Product Customers Genuinely Care About: Work on something that matters to leading financial institutions
- Competitive Compensation + Equity: Strong package with high-growth potential
- Career-Defining Function: Build a career-defining function at a category-defining company
Why EnFi
We're not chasing hype - we're solving real problems for real lenders.
We believe:
- AI should remove work, not add dashboards
- Time-to-value matters more than feature checklists
- Customers are partners, not tickets
- Great products are built with customers, not around them
If you want a role where your work actually changes how financial institutions operate - this is it.
If this role excites you - even if you don't check every box - we'd love to talk. Reach out directly or apply with a short note on why this role and why now.
Send your resume and a brief introduction to jobs@enfi.ai.
We believe in the power of diversity and inclusion and encourage candidates from all backgrounds to apply.
AI Engineering Co-Op
AI Engineering Co-Op
Hey there! 👋 We're a buzzing FinTech startup on a mission to shake things up in the financial world with our AI-driven SaaS tools. We're all about making risk assessment in financial decisioning smarter, faster, and just plain better for institutions everywhere.
Who We’re Looking For
An awesome software engineer that is ready to dive into the world of AI and big data. We want someone who's not just looking for a job but is passionate about making a real impact in the FinTech space. If you've got an entrepreneurial spirit, love diving into financials, and get excited by cash flows, income statements, balance sheets, and operating models, you might just be the one we're looking for!
The Role
- You'll join a team of passionate software engineers, building end-to-end “agentic” and LLM-driven workflows.
- Collaborate with our product team and subject matter experts to infuse your insight into our tools, making them even more powerful for our clients.
- Stay on top of trends, regulations, and anything else that's buzzing in AI, including but not limited to NLP, LLMs, RAG and computational intelligence.
- Bring your A-game to foster an innovative and dynamic culture within our team.
Skills & Experience
- A background in Computer Science, or something similar. Extra gold stars if you also have a background in Finance, Economics, or Statistics.
- Killer analytical skills, with a love for crunching numbers, building models, and maybe even dabbling in AI and machine learning.
- You're a communication ninja, able to collaborate within and across teams.
- Entrepreneurial mojo — you're all about innovation, thinking outside the box, and tackling new challenges.
- You thrive in the fast-paced, ever-changing startup atmosphere and are eager to make your mark.
- 1-2+ years getting your hands dirty with software development in a corporate environment, or contribution to open source projects, is a plus.
Ready to Join Us?
If you're ready to roll up your sleeves, make a difference, and have some fun along the way, we'd love to hear from you. We're all about diversity and inclusion, so whatever your background, we're excited to hear from you. Let's make finance fun again! 🚀
Send your resume and a brief introduction to jobs@enfi.ai.
Backed by Top-Tier Investors
Ready to Join Us?
Send your resume and a brief introduction to jobs@enfi.ai. Tell us why you’re excited about EnFi and how you can contribute to our mission. EnFi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EnFi is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other federal, state or local protected class.